Table of Contents

• Introduction
• IS&T's Guidelines for Website Update Requests
• Frequently Asked Questions
  

Introduction
To serve you best, we at IS&T strive to receive your request quickly, to understand it fully, and to update it promptly. To help us meet those needs, IS&T has composed 7 guidelines to follow when making your website update requests. If you are an employee or student with information that needs to be updated or added to Lee University's website, please read the guidelines listed below before submitting your web request.


IS&T’s Guidelines for Website Update Requests

1. Send requests to Breanna Gray.
All website update requests should be sent to Breanna Gray at:  bgray@leeuniversity.edu. Even if you know someone at IS&T who you want exclusively to work on your update or project, it must be sent to or at least carbon copied to Breanna Gray.

2. Carbon copy Breanna Gray on all correspondence.
Unless you are emailing Breanna Gray, all emailed correspondence to the developer who is updating your request should be carbon copied to Breanna Gray at: bgray@leeuniversity.edu.

3. Introduce yourself and specify your site.
Your update request may pass through several hands before it finally reaches the developer who is assigned to update it. Therefore, we ask that you include your name and contact information in the emailed update so the developer can contact you if needed. It is also important to specify the address, or URL, of the site that needs to be updated. Do not say, “On the music site, update…” Rather, specify, “On http://music.leeuniversity.edu/instrumental/default.asp, update…” This information can be found at the top of your internet browser in the address bar.

4. Specify changes to be made.
A large amount of miscommunication can be avoided by specifying the exact content that is to be changed and also by specifying the exact replacement.  Following are several ways to stop miscommunication when requesting such replacement:

• Text Replacement: First, put in quotation marks the text you would like replaced.  Then, quote the exact text you want to be its replacement.  See the following example: Please replace the text, "The primary goal of the Department of Teaching and Learning is to prepare competent and caring professional educators." with the text, "The first directive of the department is to prepare competent and caring teachers." As in this example, if several changes must be made within a segment of text, you must quote the entire section of text and textual replacement, rather than indicating each change specifically.  This greatly helps reduce miscommunication and ambiguous directions.
   
• Graphic Replacement: To avoid ambiguous directions, do not say "Replace the green graphic with the attached file."  You may have several attached files, or there may be several graphics on the page that can be seen as green.  Rather, state the file name of both the graphic you want replaced and its replacement.  To find the file name of the graphic already on the page, right-click on the image and choose properties. The file name will be listed at the top of its properties.
   
• Link Replacement: Link replacement and deletion is covered in the following guideline.

5. Differentiate between a link’s text and its specific URL or address.
It is important to both designate and differentiate between a link's text and a link address. A link includes both:

• the text: the actual text displayed on the page for the link
  The proper way to designate the text is to put it inside quotation marks, which allows you to specify the exact link text.
  
  
• the URL/address: the destination (a page, file, or email address) to which the link leads once clicked.
  For a page or file, list the exact URL or web address. It is not necessary to specify the exact URL or address if the page or file has not yet been created.

7. Follow the Lee University website standards.
Check this standards page if you have questions about what our website standards are or just to make sure your requested updates follow all specifications.



Frequently Asked Questions

How long will it take for my request to be updated?
It usually takes approximately 48 hours for IS&T developers to complete small update requests. The time it takes to handle larger requests depends on the amount of work required. If you are requesting a new site creation, the timeframe will be determined based upon the requirements.

Who is handling my requests?
Feel free to meet or contact members of the IS&T Development staff at http://ist.leeuniversity.edu/info/staff/development.asp.  Usually your request will be completed by an IS&T Development student team member.

What if I need more updated than just the request?
If you have additional updates that are related to your original request and you know who is working on your request, email that developer being sure to carbon copy Breanna Gray. Otherwise, send your requests to Breanna Gray.

I have a lot of questions, but they're not listed here.  Who should I ask if I need more information?
There are other FAQ pages on the IS&T site:
IS&T FAQ
Clean Access FAQ
If you have other questions, feel free to contact Helpdesk at helpdesk@leeuniversity.edu for any and all technology and technology services questions.
For any questions related to the university website contact Breanna Gray at bgray@leeuniversity.edu.

What are the University's standards for the website?
The standards for the website are listed here.